Company Policies Please read our privacy, shipping and refund policies carefully before you complete your purchase with us. We pride ourselves in providing you with excellent services.

Our Payment Terms   We accept payment by: Paypal Credit Card BACS/ TT/Bank Transfer Cheques Western Union   We only send goods out after your funds are cleared and the higher the value of the order the more important for us to ensure that the funds are cleared by your credit card or Paypal before we can send your goods out. For large orders of more than $500, we may at our discretion request additional verification of your identity, where payment is made by Credit Card. We have to do this to mitigate against the abuse of third party credit card and we hope that you can understand our policy.

Returns & Shipping Policy   Please allow 48 hours (2 business days) for your order to be processed. If you are dissatisfied with any item you receive, we will gladly take back or exchange the item when returned within 7 days from the day you received it. This means that within 48 hours of receiving the items, you must check that they are right for you and you must contact us, informing us about your intention to return the items you purchased. Simply contact us to receive a Return Authorization Number. DO NOT send any items back without first obtaining your Return Authorization Number. Doing so will delay the process of your credit/exchange. You can then return the item in its original condition for a refund, exchange, or store credit. Should you decide to be refunded for your returned items, they are subject to a 15% restocking fee. Shipping is non-refundable. Your credit card will not be charged until your item(s) have been shipped. For returns, please allow 1 billing cycle on your credit card to see your credit. Thank You and we look forward to doing business with you If you have any questions or concerns please contact us via email or by phone. We ship worldwide and the prices on our website do not include shipping cost . To track your order, we will send you your tracking number once the item is shipped  out  and if you do not hear from us simply email us at  info@bssresponders.com and we will send your tracking number in the response email.